Privacy & collection notice

What we collect

To provide supports we generally need: your name and contact details; date of birth; NDIS number and plan details; your disability, diagnosis and health information; details about your supports, goals and progress; funding and plan management information; emergency contacts; and details of other providers involved in your care.

Health information is sensitive information under the Privacy Act. We only collect it with your consent, or where the law requires or permits it.

Why we collect it

To assess referrals, plan and deliver your supports, keep you safe, communicate with you and the people you have asked us to involve, meet our obligations as a registered NDIS provider (including record keeping, incident reporting and audits), and invoice for services.

Who we share it with

Only where it is necessary, and generally only with your consent:

• Our own teamThe workers and practitioners involved in your supports, on a need-to-know basis.
• People you nominateFamily, carers, nominees, guardians, advocates or your support coordinator.
• Other providersWhere coordinated care requires it and you have agreed.
• The NDIA, plan managers and the NDIS CommissionFor funding, claiming, lodgement of behaviour support plans, restrictive practice reporting, incident reporting and audits.
• Where the law requiresIncluding to prevent a serious and imminent threat to someone's life, health or safety.

We do not sell your information, and we do not use it for marketing without your explicit consent.

How we store it

Records are held in secure, access-controlled systems with access limited to staff who need it for their role. We retain records for the periods required by our NDIS registration conditions and applicable law, and destroy or de-identify them securely afterwards.

Your rights

You can ask to see the information we hold about you, ask us to correct it if it is wrong, withdraw consent for particular uses, or ask us to delete information where we are not required to keep it. Contact info@myaid.com.au or call 0490 880 815. We will respond within 30 days.

If you are unhappy with how we have handled your information, raise it through our complaints process, or contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

This website

Our website does not set advertising or tracking cookies. Information you submit through our forms is transmitted over an encrypted connection and sent to our intake inbox. Our referral form for therapy services is hosted by our practice management provider and is subject to their security arrangements as well as ours.

We load fonts from Google Fonts, which means your browser makes a request to Google's servers when you visit. No personal information is sent with that request beyond what your browser routinely provides.