My Aid
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My Aid
Call 0490 880 815 Make a referral

Support Coordination

Someone in your corner who knows how this works

An NDIS plan is a budget, not a set of instructions. Support coordination is having someone who can read it properly, find you the right people, sort out the admin, and make sure the money goes where it will do the most good.

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Building your capacity, not your dependence

The point of good support coordination is that you need less of it over time. We are not trying to become the person who does everything for you. We are trying to make the system legible enough that you can drive it yourself.

That means explaining as we go, showing you how we found something rather than just handing over the answer, and being upfront about how your budget is tracking so there are no surprises at month nine.

And when your plan reassessment comes around, you go in with evidence, not hope.

What we help with

  • Understanding your planWhat each budget line actually means, what it can and cannot be spent on, and what flexibility you have.
  • Finding the right providersOptions that fit what you need and how you like to work, with genuine choices, not just the ones we know.
  • Getting services startedService agreements, bookings, referrals and the follow-up that makes them actually happen.
  • Keeping the team connectedMaking sure your providers are working towards the same goals rather than in five directions.
  • Budget trackingRegular, plain-English updates on where your funding is at, so you are never surprised.
  • Plan reassessment preparationGathering the reports and evidence you need, and helping you say clearly what you want next.
  • When things go wrongCrisis and change: a provider falls through, housing shifts, health changes. We help you re-plan quickly.

Delivered under NDIS registration group 0132 Support Coordination.

An honest word about conflict of interest

My Aid provides support coordination and other supports. That creates a real conflict of interest, and pretending otherwise would not serve you.

Here is how we manage it. If your support coordinator suggests a My Aid service, you will get that relationship explained in writing, you will be offered genuine alternatives from other providers, and your decision will be recorded. Your coordinator does not benefit from you choosing us. You can use our coordination and someone else's support work. That is a completely normal arrangement and it will not affect the quality or priority of anything you receive from us. We re-confirm your choice at every plan reassessment, and you can change your mind at any point without explaining yourself.

Questions

Support coordination, answered

Plan management is about the money: paying invoices and keeping the books. Support coordination is about the supports: finding them, connecting them and making them work together. They are separately funded and do different jobs. My Aid provides support coordination but not plan management, so you will need a separate plan manager if you want one.

No, and you should never feel any pressure to. Many of the people we coordinate for use entirely different providers for their day-to-day supports. Our job is to find you the best fit, and sometimes that is not us.

That is your call, and we agree it up front based on what is in your plan and what you actually want. Some people want a fortnightly check-in; others only want to hear from us when something needs doing. Both are fine.

Make your plan work harder

Send your plan through and we will talk you through what is in it. No obligation either way.

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